Refund policy

## Return and Refund Policy

Overview
At Vandore, delivering a remarkable shopping experience is what drives us. If your purchase does not meet your expectations, our team is committed to finding the right solution for you.

Eligibility for Returns
Returns are welcome within 30 days from the date of delivery. To qualify, items must be unworn, unwashed, and returned in their original condition, with all tags intact and original packaging included. We reserve the right to reject returns on items that have been used, modified, or sent back without their original packaging.

Non-Returnable Items
Gift cards, final sale products, and items purchased during promotional sales are not eligible for return.

How to Initiate a Return
To submit a return request, please write to us at contact@vandore.shop including your order number and a brief explanation of the reason for your return. Our team will follow up with the necessary steps within 2 business days.

Refunds
Once your returned item is received and reviewed, we will notify you by email with the outcome. Approved refunds will be returned to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable. If your order included free shipping, the actual shipping expense may be deducted from your final refund amount.

Exchanges
We only process exchanges for items that are received in a damaged or defective condition. Please contact contact@vandore.shop to arrange this.

Contact
Email: contact@vandore.shop | Website: vandore.shop